Return Policy

If one of our products is faulty, or if you have any problems with delivery, please contact our customer service department at contact@anaja.fr. We are committed to answering within 48 hours. Depending on your situation, we may consider an exchange or refund of your order.

PARCEL RETURNS: PROCEDURE AND INFORMATION

At Anaja, we’re committed to your complete satisfaction. If you wish to return a parcel, please follow our returns procedure below for fast and efficient processing:

RETURN REQUEST

Send an e-mail to contact@anaja.fr to request a return.

RETURN CONFIRMATION :

  1. Request a return online
  2. Our returns department will analyze your request to ensure that it complies with our return conditions.
  3. If your request is accepted, you will receive a confirmation email from our customer service department. This email will give you instructions on how to return the item and the deadline for doing so.
  4. If your request is not accepted, we will contact you by email to ask for more information.

Please contact us if you have any questions about the returns procedure.

PREPARATION OF THE RETURN PACKAGE :

  • Choose a standardized box or reuse the original one.
  • Place the products to be returned in their original packaging, with labels, in perfect condition, unworn, without dirt or deterioration.
  • Close the package carefully to prevent any opening during transport.
  • Visit a post office to send your return parcel.

FURTHER INFORMATION ON RETURNS :

  • The withdrawal period is fourteen (14) days from receipt of the purchased product.
  • To exercise the right of withdrawal, the customer must notify the seller of his name, address, telephone number and e-mail address, as well as his decision to exercise his right, by post or e-mail.
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