{"id":5355,"date":"2024-01-02T16:14:55","date_gmt":"2024-01-02T15:14:55","guid":{"rendered":"https:\/\/www.anaja.fr\/return-policy\/"},"modified":"2024-02-14T18:34:13","modified_gmt":"2024-02-14T17:34:13","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/www.anaja.fr\/en\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Return Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

If one of our products is faulty, or if you have any problems with delivery, please contact our customer service department at contact@anaja.fr<\/a>. We are committed to answering within 48 hours. Depending on your situation, we may consider an exchange or refund of your order.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t

PARCEL RETURNS: PROCEDURE AND INFORMATION\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

At Anaja, we’re committed to your complete satisfaction. If you wish to return a parcel, please follow our returns procedure below for fast and efficient processing:<\/em><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t

RETURN REQUEST<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Send an e-mail to contact@anaja.fr<\/a> to request a return.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t

RETURN CONFIRMATION :<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
    \n
  1. Request a return<\/strong> online <\/li>\n
  2. Our returns department will analyze your request<\/strong> to ensure that it complies with our return conditions.<\/li>\n
  3. If your request is accepted<\/strong>, you will receive a confirmation email<\/strong> from our customer service department. This email will give you instructions on how to return the item and the deadline for doing so.<\/li>\n
  4. If your request is not accepted<\/strong>, we will contact you by email<\/strong> to ask for more information.<\/li>\n<\/ol>\n

    Please contact<\/a> us if you have any questions<\/strong> about the returns procedure.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

    \n\t\t\t\t
    \n\t\t\t\t\t

    PREPARATION OF THE RETURN PACKAGE :<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t
      \n
    • Choose a standardized box or reuse the original one.<\/li>\n
    • Place the products to be returned in their original packaging, with labels, in perfect condition, unworn, without dirt or deterioration.<\/li>\n
    • Close the package carefully to prevent any opening during transport.<\/span><\/li>\n
    • Visit a post office to send your return parcel.<\/span><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t

      FURTHER INFORMATION ON RETURNS :<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t
        \n
      • The withdrawal period is fourteen (14) days from receipt of the purchased product.<\/span><\/li>\n
      • To exercise the right of withdrawal, the customer must notify the seller of his name, address, telephone number and e-mail address, as well as his decision to exercise his right, by post or e-mail.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
        \n\t\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t\t\t\t
        \n\t\t\t
        <\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

        Return Policy If one of our products is faulty, or if you have any problems with delivery, please contact our customer service department at contact@anaja.fr. We are committed to answering within 48 hours. Depending on your situation, we may consider an exchange or refund of your order. PARCEL RETURNS: PROCEDURE AND INFORMATION At Anaja, we’re […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-5355","page","type-page","status-publish","hentry"],"yoast_head":"\nReturn Policy | Anaja<\/title>\n<meta name=\"description\" content=\"Find out more about Anaja's online store returns policy.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.anaja.fr\/en\/return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return Policy\" \/>\n<meta property=\"og:description\" content=\"Find out more about Anaja's online store returns policy.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.anaja.fr\/en\/return-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Anaja\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/anajaofficial\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-14T17:34:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.anaja.fr\/wp-content\/uploads\/2024\/02\/Page-accueil-anaja.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"840\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.anaja.fr\/en\/return-policy\/\",\"url\":\"https:\/\/www.anaja.fr\/en\/return-policy\/\",\"name\":\"Return Policy | Anaja\",\"isPartOf\":{\"@id\":\"https:\/\/www.anaja.fr\/en\/#website\"},\"datePublished\":\"2024-01-02T15:14:55+00:00\",\"dateModified\":\"2024-02-14T17:34:13+00:00\",\"description\":\"Find out more about Anaja's online store returns policy.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.anaja.fr\/en\/return-policy\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.anaja.fr\/en\/return-policy\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.anaja.fr\/en\/return-policy\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.anaja.fr\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Return Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.anaja.fr\/en\/#website\",\"url\":\"https:\/\/www.anaja.fr\/en\/\",\"name\":\"Anaja\",\"description\":\"Official Website | ANAJA\",\"publisher\":{\"@id\":\"https:\/\/www.anaja.fr\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.anaja.fr\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.anaja.fr\/en\/#organization\",\"name\":\"Anaja\",\"url\":\"https:\/\/www.anaja.fr\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.anaja.fr\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.anaja.fr\/wp-content\/uploads\/2024\/02\/logo-anaja.png\",\"contentUrl\":\"https:\/\/www.anaja.fr\/wp-content\/uploads\/2024\/02\/logo-anaja.png\",\"width\":2076,\"height\":2197,\"caption\":\"Anaja\"},\"image\":{\"@id\":\"https:\/\/www.anaja.fr\/en\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/anajaofficial\",\"https:\/\/www.instagram.com\/anajaofficial\/\",\"https:\/\/www.tiktok.com\/@anajaofficial\"],\"email\":\"contact@anaja.fr\",\"legalName\":\"Anaja\",\"vatID\":\"FR31982156499\",\"actionableFeedbackPolicy\":\"https:\/\/www.anaja.fr\/retours\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Return Policy | Anaja","description":"Find out more about Anaja's online store returns policy.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.anaja.fr\/en\/return-policy\/","og_locale":"en_US","og_type":"article","og_title":"Return Policy","og_description":"Find out more about Anaja's online store returns policy.","og_url":"https:\/\/www.anaja.fr\/en\/return-policy\/","og_site_name":"Anaja","article_publisher":"https:\/\/www.facebook.com\/anajaofficial","article_modified_time":"2024-02-14T17:34:13+00:00","og_image":[{"width":1920,"height":840,"url":"https:\/\/www.anaja.fr\/wp-content\/uploads\/2024\/02\/Page-accueil-anaja.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.anaja.fr\/en\/return-policy\/","url":"https:\/\/www.anaja.fr\/en\/return-policy\/","name":"Return Policy | Anaja","isPartOf":{"@id":"https:\/\/www.anaja.fr\/en\/#website"},"datePublished":"2024-01-02T15:14:55+00:00","dateModified":"2024-02-14T17:34:13+00:00","description":"Find out more about Anaja's online store returns policy.","breadcrumb":{"@id":"https:\/\/www.anaja.fr\/en\/return-policy\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.anaja.fr\/en\/return-policy\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.anaja.fr\/en\/return-policy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.anaja.fr\/en\/"},{"@type":"ListItem","position":2,"name":"Return Policy"}]},{"@type":"WebSite","@id":"https:\/\/www.anaja.fr\/en\/#website","url":"https:\/\/www.anaja.fr\/en\/","name":"Anaja","description":"Official Website | ANAJA","publisher":{"@id":"https:\/\/www.anaja.fr\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.anaja.fr\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.anaja.fr\/en\/#organization","name":"Anaja","url":"https:\/\/www.anaja.fr\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.anaja.fr\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.anaja.fr\/wp-content\/uploads\/2024\/02\/logo-anaja.png","contentUrl":"https:\/\/www.anaja.fr\/wp-content\/uploads\/2024\/02\/logo-anaja.png","width":2076,"height":2197,"caption":"Anaja"},"image":{"@id":"https:\/\/www.anaja.fr\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/anajaofficial","https:\/\/www.instagram.com\/anajaofficial\/","https:\/\/www.tiktok.com\/@anajaofficial"],"email":"contact@anaja.fr","legalName":"Anaja","vatID":"FR31982156499","actionableFeedbackPolicy":"https:\/\/www.anaja.fr\/retours\/"}]}},"_links":{"self":[{"href":"https:\/\/www.anaja.fr\/en\/wp-json\/wp\/v2\/pages\/5355","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.anaja.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.anaja.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.anaja.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.anaja.fr\/en\/wp-json\/wp\/v2\/comments?post=5355"}],"version-history":[{"count":0,"href":"https:\/\/www.anaja.fr\/en\/wp-json\/wp\/v2\/pages\/5355\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.anaja.fr\/en\/wp-json\/wp\/v2\/media?parent=5355"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}